How to launch an iPhone: A tale of two videos
With the July 11 launch of the iPhone 3G less than two weeks away, Apple and AT&T each posted videos Tuesday designed to soften the ground for what's shaping up as another frenzied triumph of Apple event marketing.
The Apple (AAPL) video, shot against a minimalist backdrop and hosted by the same black T shirt-wearing spokesperson who led the original iPhone tour guide, comes across as an earnest summary of what's new in the 3G version.
But by the time it is over — and you've seen the GPS tracking, the App store, the games, the enterprise functions — the contrast between the iPhone and your run-of-the-mill smartphone (never mind your dumb, featureless cell phone) couldn't be clearer. It's hard to watch it to the end and not harbor iPhone 3G lust. You can view or download it here.
The AT&T (T) video — shot against a somewhat chaotic AT&T store backdrop and hosted by a red polo shirt-wearing spokesman named Larry Meyer — has a tougher job to do. It's trying to minimize what's likely to be human gridlock when the doors open at 8 a.m. Friday July 11 at Apple and AT&T stores across the U.S. (and in 21 other countries around the world). iDay 2007 went surprising smoothly, at least at Apple's retail outlets, despite lines that formed days ahead of time and snaked around whole city blocks. Because the phones could be activated at home, transactions were short and sweet; at the flagship San Francisco store we monitored, iPhones were leaving the premises at the rate of one every 20 seconds. (See here.)
July 11 could look very different. To choke off the overseas black market for unlocked iPhones, AT&T and Apple insist that the new 3Gs be activated before they leave the store — a retailing wrinkle that pretty much guarantees that any lines that have formed outside will move more glacially this year. To speed things up, AT&T's video (available here) urges that buyers be "iReady," as they put it, and have all the necessary documents in hand — or better still, visit the store ahead of time to get the credit check out of the way. But it's hard to watch these videos to the end — or run through the printable Get iReady checklist available here — and not suspect that for a lot of customers, July 11 is going to be a nightmare.
YouTube versions of both videos are pasted below the fold.
Here's something to ponder as you watch them: What would AT&T's video — or for that matter, the July 11 launch — look like if they had been produced by the folks who designed the Apple Store?
OS X Leopard: Apple's Official Guided Tour
With less than a week before OS X Leopard ships, Apple (AAPL) has published a video guided tour of the latest version of its flagship Macintosh operating system. It’s available here as a Quicktime download or streaming file.Clocking in at more than 27 minutes, it’s a long slog, delivered by a black-shirted actor in the cloying up-beat tone that has become Apple’s house style for these presentations. This actor has unusually expressive hands; try not to be distracted by them.
Despite its glacial, Mister Rogers pace, the video is worth watching, especially if you haven’t had the pleasure of seeing one of Steve Jobs’ Leopard demos. Graphical user interfaces are built on layers of increasingly sophisticated visual metaphors and this, the sixth iteration of OS X, has refined some of the old ones (like Desktop, Dock and Sidebar) and introduced a number of important new ones (such as Stacks, Places and Quick Look). The changes will take some getting used to before they become second-nature.
But maybe next time Apple could take pity on those of us with short attention spans and provide an alternative guided tour for users trained by MTV and the company’s own iPods ads to absorb visual metaphors as fast as Apple can dish them out.


