Comments on: Apple: Only good. Dell: Poor and very poor

By: Terry, Phoenix, Az

Terry, Phoenix, Az — Tue, 19 May 2009 14:27:37 +0000

As usual the people who for some reason are insecure about their PC ownership slam Apple without knowing anything about them. Poor things. The funniest are the so called IT professionals who so obviously work on a desktop help desk.

By: FlavorCoolFresh, TX

FlavorCoolFresh, TX — Wed, 22 Apr 2009 01:21:04 +0000

USAA is the model for all Customer Experience. They are superior to the competition and they routinely return dividends to their customers as they are non-profit.

By: Coyote79, Dallas TX

Coyote79, Dallas TX — Tue, 21 Apr 2009 16:26:04 +0000

All laptop/ notebook users be aware that the OEMs (HP, Dell) poducts are not deisgned by those companies anymore. They are ODM'd (ie orignal design mfr) by their Asian alliance partners. The OEMs specify features, but the ODM designs the product & puts HP or Dell's name on the box. Apple still maintains most design control, but they too mfr in Asia, where all PCs are built these days.

By: Raj, Pleasant Hill, CA

Raj, Pleasant Hill, CA — Mon, 20 Apr 2009 17:17:08 +0000

I had a very bad experience with HP yesterday. I bought a Pavilion 6000 laptop in June 2007 and the screen is going black now. When I called the customer service, she told me that it would be $300 for service as I didn't buy a service plan. They suggest me to buy a new one Brilliant idea! I told them 'Yes! But definitely not HP this time!!'. No wonder they are rated so low in the survey!

By: Fel, Livermore, KY

Fel, Livermore, KY — Mon, 20 Apr 2009 14:49:09 +0000

I love how all of these comments report that Mac is more expensive than PC. CNET and other major electronic evaluators have reported that PC is up front cheaper but overall more expensive, I have both PC and Mac. Mac is user friendly and customer support is top notch. I have HP and Dell, more problems with HP and Dell then I care to comment. Mainly with MS OS. When I buy a computer why do I have to buy anti-virus, spam ware, firewall software just to keep it safe, then every year have to pay subscription fees.

By: Pay Attention, Colorado Springs, CO

Pay Attention, Colorado Springs, CO — Mon, 20 Apr 2009 14:30:55 +0000

Why do they continue to list Compaq in the survey results? Compaq was purchased by Hewlett-Packard over six years ago.

By: Vic (Jane Austen's World)

Vic (Jane Austen's World) — Mon, 20 Apr 2009 13:23:38 +0000

I own a Dell computer, and while the Microsoft software absolutely drives me nuts at times, I've had no problem dealing with Dell customer service. I get someone on the phone within a few minutes (hear me Verizon Fios?)and for a flat fee I receive service that is guaranteed for two weeks. Thanks to Dell support (and, yes, it is in India)I've kept my old computer going.

By: ldrhawke, St. Augustine, FL

ldrhawke, St. Augustine, FL — Mon, 20 Apr 2009 13:17:24 +0000

This survey is so broad and generalized it is virtually useless.

By: Yigal, Israel

Yigal, Israel — Mon, 20 Apr 2009 11:27:12 +0000

Apple have it easy, they have tight grip over their rebranded overpriced PCs, tight control over the software available to it and tight control over their customers.

Supporting Macs because of what I said above is clearly much easier than the likes of HP and Dell, who have to deal with thousands of different customers, thousands of software and malware directed at windows because windows is 90% of the market.

BTW according to w3counter, Apple world share is 5.14% only double that of linux.

By: Karl - Beijing, China

Karl - Beijing, China — Mon, 20 Apr 2009 09:01:54 +0000

If someone wants to see the appeal of Apple's products and services, visit the Apple Store in Beijing any night of the week.

Notice the carnival-like atmosphere, notice people walking out with MacBook Pros, watch parents observe their kids expertly using educational programs.

Considering that the Mac is very expensive for Chinese usere compared to a Chinese made wintel machine using pirated OS, Apple must be doing something right.