Macworld? Who cares. How's Steve?
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| At last year's Macworld, Jobs introduced the Macbook Air – and speculation about his health intensified. Photo: Jon Fortt |
Under Steve Jobs, ninja-like discipline has been the hallmark of Apple's communication strategy. He has guarded the details of the company's product launches so jealously that even some Apple executives don't know exactly what he will unveil next. So with Macworld just hours away, it is just plain weird to see the ailing Maestro losing control of his message.
But it's not exactly surprising. The key ingredient in Apple's (AAPL) message has long been Jobs himself. Since he retook the helm of Apple more than a decade ago, Jobs has positioned himself as supreme leader and chief marketer. He has guided every important product, explained every major strategy, and ensured that everyone knew he was the one calling the shots. In the process, Jobs promoted the idea that he and Apple are one and the same: to believe in Apple is to believe in Steve Jobs. This worked beautifully when Jobs was using his considerable celebrity to draw attention to the iMac, iPod, iPhone, and various other i-hits. Today, though, the Jobs obsession he created is taking attention away from the stuff that makes Apple money – its products – and doing so at a very inconvenient time.
Instead of anticipating the goodies Apple will unveil at today's widely-covered Macworld show in San Francisco, fans have been guessing why Jobs decided to skip the event altogether. At first, Apple insisted that Jobs' health had little to do with it – he opted out of his annual address for "political" reasons, the company claimed. But on Monday Jobs finally fessed up, saying in an open letter than he is undergoing treatment for a hormone imbalance that he believes has been causing him to lose weight for about a year. "The remedy for this nutritional problem is relatively simple and straightforward, and I’ve already begun treatment. But, just like I didn’t lose this much weight and body mass in a week or a month, my doctors expect it will take me until late this Spring to regain it. I will continue as Apple’s C.E.O. during my recovery," he wrote. "So now I’ve said more than I wanted to say, and all that I am going to say, about this."
If only it were that simple. Now that Jobs is sick and wants to be left alone, he might regret creating this cult of personality, but it's too late. Because Jobs has equated himself with Apple for all these years and built the company's marketing strategy on his own persona, it's unlikely that we've seen the end of this story. If he hasn't gained some weight by springtime, as his letter suggests he should with therapy, people will speculate about whether it's a hormone problem after all, and analysts will rightly expect an update during Apple's April and July conference calls. And all the while, there will be a considerable appetite for Steve Jobs health news, and for good reason: investors have billions of dollars riding on Apple's success, and Apple as we know it simply can't exist without Steve Jobs.
A lot of people disagree with that notion, by pointing out that Jobs has assembled a team of smart lieutenants who should be able to steer the company in his absence. This is true – to a point. The reality is that aside from Jobs, Apple's management team is stocked with role players. Operations chief Tim Cook is a logistics genius, but he hasn't displayed a knack for marketing. Meanwhile marketing chief Phil Schiller is no design expert, design chief Jony Ive probably couldn't lead the retail strategy, and so on, and so on. A great team, sure, but a bit like the old Chicago Bulls without Jordan.
None of this is a problem as long as Jobs is in place as the unquestioned leader who makes big decisions and handles the board of directors. Under his direction, Apple has earned a reputation for quickly developing bold products without getting endlessly mired in debate. But when Jobs goes away, then what? Will all of these smart Apple executives and board members simply line up behind Cook? Schiller? Ive? Probably not.
Without Jobs, Apple still has a lot of brilliant people, but lacks a unifying figure to march them all in a single direction. (If you've ever wondered what ails Microsoft (MSFT), this is it.) That's why Jobs's health matters a lot more than any Macworld keynote, and why Apple PR's half-truths and obfuscations are only making things worse.
So what should Apple do? How about this: Tackle the ongoing Jobs health saga head on by giving updates on his progress every quarter until he recovers or resigns. Otherwise the lack of information will continue to create a market for gossip, and will continue steal the limelight from Apple's products – a distraction the company can scarcely afford in a historic recession.
Of course, this level of disclosure isn't ideal. Anyone in Jobs's position would want privacy, and no one can blame him for trying to protect it. But Steve Jobs has spent years taking the stage and claiming the spotlight at events like Macworld, making himself too important for the world to ignore. For better or worse, he has succeeded.
Mr Fortt,
I heard through the grape vine that you are have some gastro-intestinal problems. Of course my sources are very reliable. Since you are the main reason we read Fortune I feel that you should give us a quaterly update on the extreme details of your health so we will have an idea when your column may be ending. Maybe some details of what perscriptions you are taking and what medical tests and procedures you will and may partake in. Or maybe you feel as I do that there should be some privacy when it comes to someone's health issues.
From Jon Fortt: Good one, Paul. If you'd like to give me Steve Jobs' Apple stock, his title, and his influence over Apple's market cap, I'd be glad to tell you of any material health issues I've got. Since you asked: I don't take any prescriptions, and don't have any medical procedures planned. I did just buy a bike, though. Got to try to stay in shape after all that holiday pie. (And just to be clear, I'm under no illusion that I could do Steve's job. What the guy's done for Apple is amazing.)
Integrity, Responsibility and Accountability in Reporting
FULL DISCLOSURE
Readers – Demand Full Disclosure from ALL writers on all their personal activities and private relationships and infidelities – in order to judge and qualify their objectivity, integrity, and holier than thou status.
You write for us – Disclose ALL.
Bend over, from now on you all will be followed and scrutinized like Britney, Paris and Jobs.
COUNT ON IT THERE IS A FULL ARMY OF PEOPLE WAITING TO LAUNCH CAREERS BY DIGGING EXPOSING AND SMEARING YOUR PATHETIC LIVES ALL OVER THE INTERNET AND NEWS.
Your Ass Is Grass.
The Steve Jobs health issue has now been shown to be overblown. Hopefully we will now see a reversing of the damage done to Apple stock by the tabloid-like coverage of this issue.
But even professional analysts seem to be missing one of the biggest reason to be bullish about Apple stock – their increasing market share in computers.
More specifically, they fail to appreciate that the recession is a golden opportunity for Apple to dramatically increase market share. Why? Because people are finally waking up to the facts: (1) They build computers now that can run ANY software a PC can run; (2) they build high quality computers; (3) they have a stellar support system; (4) their OS is, simply, the best one out there; (5) their product line operates seamelessly between products; and last but not least (5) they completely out-innovate their competition.
Yes, they cost more. But they also give a heck of a lot more value. And people are finally waking up to that fact.
This will be a good year for Apple stock.
He dutifully made a statement regarding his health for the sake of the stock and shareholders.
Now how about focus on actual earnings and how the company is doing? Sheesh! Let it go will ya?







HAHAHA how do all the retarded Mac cultists feel now that their dear leader has lied to them? I really hope they owned a boatload of Apple stock, as good cultists should. It would be great if they would volunteer to donate vital organs to Jobs.
He made Apple all about him, and now he wants his privacy? Give me a break. What rank hypocrisy. Live by the cult of personality, die by the cult of personality.
"This will be a good year for Apple stock." AHAHAHAHA. Too hilarious.