Comments on: Dell bleeds from its own price cuts

By: Skip K St Louis MO

Skip K St Louis MO — Mon, 15 Sep 2008 18:46:27 +0000

Didn't Michael Dell once suggest a few years ago that Apple should liquidate the company and give all the money back to the shareholders. That may have been prophetic for this time and this company. Hmm?

By: Ddavid, nyc ny

Ddavid, nyc ny — Sun, 07 Sep 2008 11:55:52 +0000

It's interesting how out of the loop I was until I purchased a dell laptop and experienced the nightmare for myself. It's a frustrating thing to purchase their top of the line computer and after two years with extending the warranty and all "which they offer for older laptops and doesn't come free", im told by their "excellent costomer service", my laptop cannot be serviced.

Thank you dell, I will take my business elsewhere preferably hp or apple.

By: Laury Bueno — São Paulo — Brazil

Laury Bueno — São Paulo — Brazil — Wed, 03 Sep 2008 15:51:07 +0000

Dell is pure trash (company & owner). I had a lot of problems with them and it doesn't matter how much I complained — they never answered me a sole word. I hate this brand and I'm sure their products are made using just scrap, that fails just some days after the warrant time.

I hope they collapse entirely as a business and go the the place they actually belong: the hell…

By: Starfish, Tamp FL

Starfish, Tamp FL — Wed, 03 Sep 2008 00:19:38 +0000

Dell quality and service is so bad that I promise myself never buy Dell again for the rest of my life. I bought two top of the line Dell two years ago. When things failed Dell customers' service also ran away just like as Verizon today. These companies have the latest technologies but customers' service is worst.

By: Pat,Austin,TX

Pat,Austin,TX — Tue, 02 Sep 2008 14:49:21 +0000

Guess what Dell? You will never recover. the world knows that you have crappy products and even worse service. I bought a dell and after the customer service in India wanted ME to fix my own computer even though I had an in home warranty. That was it. Your reputation is so bad that people like myself make it a point to tell EVERYBODY I can to never buy a dell. Thank God for the internet, anyone who buys a dell nowadays is just an idiot.

By: larry lincolnshire, il

larry lincolnshire, il — Tue, 02 Sep 2008 08:38:32 +0000

Dell is no longer the comperter it used to be. The quality is gone , the service has been gone since outsourcing to India. You can no longer ask premium price for junk. Welcome to Packard Bells world

By: Jon, Houston TX

Jon, Houston TX — Tue, 02 Sep 2008 02:46:04 +0000

I cannot stand offshore support, especially to India. I cannot understand their dialect and ignorance as they basically read from a script. Keep customer service and technical support in the USA. Would you like a slurpee with that…?

By: Dave Butte, Montana

Dave Butte, Montana — Mon, 01 Sep 2008 23:03:29 +0000

Dell computers have always been a pain to work on or get support for. I have been in the IT industry for over 20 years and DELL was always low on customer support and they didn't use AMD processors to lower their bottom line. Outsourcing never works. Some problems need someone that can speak and enunciate the english language correctly. A hard lesson to learn.

By: Raymond, Round Rock, TX

Raymond, Round Rock, TX — Mon, 01 Sep 2008 20:56:18 +0000

More over Dell might sell the PCs for lower prices, but their quality is worse than any one else. The MTBF is anywhere from 3 days to 2 years for these to go bad and most cases the lap tops are unusable after 2 years. Hence there are no repeat buyers for Dell equipment. They might attract first time cost sensitive customers but in a Industry where people upgrade their corporate and home PCs on a regular basis, the poor quality does not help sales.

By: Raymond, Round Rock, TX

Raymond, Round Rock, TX — Mon, 01 Sep 2008 20:51:24 +0000

To Roger, College Station, Texas:

Dell no longer sees India as it's main development center. Almost all of the jobs from Bangalore went to Taiwan and continue to do so from both US and India.