Comments on: iPhone scores 79% in customer satisfaction survey; RIM trails at 54%

By: gt, Paris

gt, Paris — Fri, 04 Apr 2008 09:35:40 +0000

why HTC isn't considered on that survey?

By: yet another steve, San Diego, CA

yet another steve, San Diego, CA — Thu, 03 Apr 2008 07:25:39 +0000

79% "Very" satisfied. That's really stunning. Sales and share will follow that inevitably (which of course is also indicated by the other charts.)

Oh wait I must be a fanboy… right a shocking 21% are less than VERY satisfied… better watch out for RIM with 46% less than V.S. Surely they are one new model away from sending Apple back to Beleaguered City.

Plus, of course, Windows Mobile will get a full featured web browser by the END OF THIS YEAR. Then MS will pwn it all.

I'd see all that if I weren't a fanboy.

By: Bob Kansas

Bob Kansas — Thu, 03 Apr 2008 06:20:32 +0000

You didn't make the graphs on a Mac.

By: gary, dallas TX

gary, dallas TX — Wed, 02 Apr 2008 18:14:59 +0000

What I mean by exaggeration is that my phone rate is much higher than that!

By: gary, dallas TX

gary, dallas TX — Wed, 02 Apr 2008 18:05:34 +0000

I have to wonder about the validity of a person who uses arguments in their comment with exaggerations such as a $1400 service plan. Clearly, the rate is higher, there is no question about that. The credibility of the position must be questioned when the author has to rely on fictitious information to make a point.

By: James, Rochester, NY

James, Rochester, NY — Wed, 02 Apr 2008 14:52:30 +0000

@Dan.

Most iPhone buyers aren't Mac users.

http://rubiconconsulting.com/downloads/whitepapers/Rubicon-iPhone_User_Survey.pdf

By: Peter, Medina OH

Peter, Medina OH — Wed, 02 Apr 2008 12:25:48 +0000

Having owned a Palm Treo for years I am not surprised at all. Verizon's EVDO high speed nework is tremendous but the Treo can't take advantage of it because in Palm's infinite wisdom, they equiped it with a mere 128MB of memory. Despite this it blows the iphone away in web surfing, not because of the phone, but because of the AT&T network its on. If Verizon had the iphone, I would buy it in a heartbeat. Palm is just about dead unless they come up with a competitive phone fast.

By: Dan, Boston, MA

Dan, Boston, MA — Wed, 02 Apr 2008 00:20:17 +0000

Is anyone surprised that Apple fanboys are self-satisfied? Even if they weren't they would lie to justify their $500 phone + $1400 service plan.

By: jeff, San Diego, CA

jeff, San Diego, CA — Tue, 01 Apr 2008 22:22:45 +0000

looks like an article back from few months ago, recycled and biased

By: jmmx, Portland OR

jmmx, Portland OR — Tue, 01 Apr 2008 19:31:31 +0000

Very good. This is pretty amazing.

But please what is the total of Very Satisfied + Satisfied? This is really the most telling figure.

Thanks.