Comments on: My Dad's Frozen iMac

By: Norman, Sydney Australia

Norman, Sydney Australia — Tue, 13 Nov 2007 12:59:13 +0000

Sorry to disappoint you – stacks of us out there has this every day. More freezes in one day than you have fingers to count them on. 5 min after starting up for the day … just opening email. All after updating to 1.2.1 for tiger – meant to fix this. Its mostly on the new ALU iMacs with ATI graphic adapters. The irritating bit – apple's denial and claims that its a 'small number' … more like damage control if you ask me.

By: San Diego, CA

San Diego, CA — Sat, 10 Nov 2007 19:05:12 +0000

Apple has a 15 return policy. He should have demanded a replacement computer before the 15 days were up since this problem showed up immediately.

By: Jim Demers, NY, NY

Jim Demers, NY, NY — Mon, 05 Nov 2007 17:59:57 +0000

No machine is perfect, not even the iMac, and there will always be a few people with problems.

The take-home lesson here: five-hour sessions on the phone with Apple's tech support. Try getting that from Dell or HP.

By: Rick, Johnstown, PA

Rick, Johnstown, PA — Mon, 05 Nov 2007 13:58:50 +0000

Hmmm, why am I not surprised that PED would be writing this story? Mebbe 'cause he didn't have the space to write about all of the ones that worked. Lemons suck but they happen. You ever own a Jaguar?

By: Jamie -- New York, NY

Jamie -- New York, NY — Mon, 05 Nov 2007 11:54:47 +0000

The same thing happened to me. I really thought I was going to lose it waiting for Apple to show up and fix the mess (they finally did and it's fine). I thought I was the only person on the world to have this problem with the new and perfect Mac.

By: Loonesta, L A, CA

Loonesta, L A, CA — Sun, 04 Nov 2007 15:39:26 +0000

How is it karma, Nodack of Phoenix Az? Is it "Dad's" karma for something he did or has done in a past life, one where computers didn't even exist, let alone Apple or Microsoft? Or do you perceive something coming down for everyone at Cupertino because of something in their collective past lives? Amazing how many people play God these days…

As for my iMac, it's staying on Tiger 10.4.10 (unless they EVER release 10.4.11)

By: glenn, hoboken,nj

glenn, hoboken,nj — Sun, 04 Nov 2007 04:31:23 +0000

Sorry to hear about your dad's problems. But what is the point of the story ….that macs have something akin to the "blue screen of death" that's so common on Windows ? But we all know they don't and this silly story won't convince us otherwise.

I own a small business. We have 12 Dell/Windows XP boxes and 15 IMacs. We have never had an IMac freeze or crash on us. The PC's need constant care and we average about 4 BSOD's per week. Don't even mention Vista in our shop.

I bought my mom (also near 80) an IMac 2 years ago for christmas. One of the old G5 models. She hasn't had a single problem. I know at least 10 more personal IMac users all with no problems.

But my experience….and more importantly, your personal experience is not worthy of an article linked through Fortune. Look at the user satisfaction ratings and there you see true statistical analysis of hardware and software stability. And as we all know, Apple is number 1 by far.

Using Apple support forum's 600+ posting count as proof of a major problem is also obviously incorrect. Apple is selling hundreds of thousand of this model per month. (and the page views are even more useless data)

Whenever i see the Elmer-DeWitt byline I know we will see a really poor Apple hatchet job. Glad to see that Apple is paying you back. As a previous poster said…this is perfect Karma. Too bad your dad is paying for your sins.

By: Arnold Familian Rancho Mirage, California

Arnold Familian Rancho Mirage, California — Sat, 03 Nov 2007 22:17:19 +0000

I have been a apple user since the first Apple. This last Update OX 10.5 was the worst thing I have ever seen. had to work with Apple for hors and never solved it. I had to do my own thing to get OS 10.5 to run. If I listen to the all I had was a blue screen. I thing Apple put out the update to soon. It is a bad deal for people who just want a computer and not the problems. The average person could never follow what Apple was saying. I am well versed on the Apple and I had a big problem what do you think that the average person is going through.

Apple should be ashamed of them self.

By: luke NY

luke NY — Sat, 03 Nov 2007 22:13:57 +0000

Sorry for your Dad.. I Am glad I never had to deal with anything like this , I did start early with an Apple II and never ever had a problem like that , but I also imagine this could happen with all the components in a computer something could go wrong .. heck compared to the automakers recalls this is nothing if my truck worked as good as my Mac I'd be so happy

By: Dan, Boston, MA

Dan, Boston, MA — Sat, 03 Nov 2007 21:05:14 +0000

More comments from the sycophants blaming the users who have issues with Mac hardware. What's really more likely is that Apple has just as many issues as Wintel with hardware but because there are so few Mac users in the world compared to the Windows users no one cared to report on it. One silver lining to Apple's rise to high single digit market share in the PC space will be the end of the Mac myths of hardware and software superiority. With more users come more failures, and the sycophants won't be able to blame every user for the problems. Congratulations Apple, you've become Toyota, sacrificing your overhyped "quality" in the pursuit of market share.